Travel Money Provider Reviews

Review of No1 Currency

Review No1 Currency

About No1 Currency

No1 Currency, a subsidiary of the FEXCO Group, has been serving travellers since 2009. With a strong presence in the UK, Ireland, New Zealand, and the Pacific Islands, it offers a comprehensive suite of travel money services. Renowned for competitive exchange rates and zero commission fees, No1 Currency has established itself as a reliable choice for British holidaymakers seeking value and convenience.

Travel Money Services Offered

No1 Currency provides a variety of services tailored to meet diverse traveller needs:

  • Click & Collect: Reserve currency online and collect it from over 300 locations across the UK.
  • Home Delivery: Order currency online and have it delivered directly to your home, with free delivery on orders over £750.
  • Click & Sell: Sell unused foreign currency back to No1 Currency, with payment made directly to your bank account.
  • Travel Money Cards: Prepaid cards available in Euros, US Dollars, and Pound Sterling, offering a secure alternative to carrying cash.

Customer Feedback and Trustpilot Insights

Customer feedback for No1 Currency is generally positive. Many users commend the competitive exchange rates and the convenience of the Click & Collect and Home Delivery services. However, some reviews highlight concerns about exchange rate fluctuations between the time of booking and collection or delivery. For instance, a customer noted dissatisfaction with the buy-back rates, feeling they resulted in a significant loss.

On Trustpilot, No1 Currency holds a commendable rating, with customers praising the ease of the ordering process and the good value for money. However, recurring themes in less favourable reviews mention disappointment with the exchange rates and some confusion regarding the buy-back process, with a few customers noting they received less than expected when selling back currency.

Pros and Cons

Pros:

  • Competitive Exchange Rates: No1 Currency often offers rates better than banks, providing value for money.
  • Zero Commission Fees: Enjoy commission-free transactions, enhancing the overall value.
  • Convenient Services: Options like Click & Collect and Home Delivery add flexibility for customers.

Cons:

  • Exchange Rate Fluctuations: Rates can change between the time of booking and collection or delivery.
  • Buy-Back Rates: The rates offered for selling back unused currency may not be favourable.

What Currency Buyers Need to Know

To maximise value when using No1 Currency:

  • Order Online: Secure better exchange rates by ordering currency online.
  • Plan Ahead: Ensure you have sufficient time for collection or delivery to avoid last-minute purchases at potentially higher rates.
  • Understand Buy-Back Rates: Be aware that the rates for selling back unused currency may not be as advantageous.

Our Thoughts

No1 Currency is well-suited for UK travellers seeking competitive exchange rates and convenient services. While their services are comprehensive, it’s advisable to compare exchange rates and buy-back options with other providers to ensure you receive the best value for your travel money needs.

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