Review of ACE-FX Travel Money

About ACE-FX

ACE-FX, established in 2007, is a well-regarded UK-based foreign exchange company.  ACE-FX caters to the travel money needs of UK holidaymakers, particularly those in London, through their two office locations. In addition to currency exchange, ACE-FX also offers international money transfers, making it a comprehensive provider for both personal and travel-related financial services.

Travel Money Services Offered

ACE-FX provides several services to facilitate currency exchange and international transfers:

• Currency Orders: Customers can order over 70 currencies online and collect them from ACE-FX’s branches in Canary Wharf or London Bridge Station. This offers flexibility for travellers who prefer to collect their foreign currency in person.
• Buy-Back Service: ACE-FX offers a buy-back service, allowing you to sell back unused foreign currency. The funds from the buy-back are deposited directly into your bank account. However, it’s worth noting that the buy-back rates may not always be as competitive as those provided by other exchange services.
• International Money Transfers: ACE-FX also offers international transfers, providing an easy way to send money abroad with competitive exchange rates. This service is useful for those who need to transfer funds internationally, either for travel expenses or other purposes.

Customer Feedback and Trustpilot Insights

ACE-FX Travel Money holds a mixed reputation with a Trustpilot rating of 3.4/5. While some customers appreciate the ease of ordering and the convenience of picking up currency from the two office locations, others have expressed dissatisfaction with the exchange rates. Many have mentioned that ACE-FX’s rates aren’t as competitive as those offered by other providers, especially for online orders. Additionally, some customers have reported that the buy-back rates aren’t as favourable as those from other currency exchange specialists.

Pros and Cons

Pros:

• Convenient Collection: ACE-FX offers the option to collect currency from their London offices in Canary Wharf or London Bridge, making it convenient for those in the area.
• Trusted Brand: ACE-FX has built a reputation for reliable and customer-centric service over the years.
• Wide Range of Currencies: With over 70 currencies available, ACE-FX serves a diverse range of travel needs.
• International Transfers: ACE-FX also offers international money transfers, providing competitive exchange rates for sending funds abroad.

Cons:

• Exchange Rates: Some customers find ACE-FX’s exchange rates less competitive compared to other providers, especially for online purchases.
• Buy-Back Rates: The buy-back rates for unused currency may not be as favourable as those offered by other currency exchange specialists.
• Limited Collection Locations: With only two office locations in London, ACE-FX’s collection options may not be convenient for those living outside the area.
• Trustpilot Rating: ACE-FX has a relatively low Trustpilot rating of 3.4/5, with recurring concerns about rates and service quality.

What Currency Buyers Need to Know

• Order in Advance: Since ACE-FX only offers collection from their two London offices, it’s advisable to place your order ahead of time to ensure availability and avoid last-minute issues.
• Check Buy-Back Rates: If you plan to return unused currency, be aware that the buy-back rates may not offer the best value, so it’s worth comparing with other providers before committing.
• International Transfers: If you need to send money abroad, ACE-FX’s international money transfer service offers competitive rates, making it a good option for transferring funds overseas.

Our Thoughts

ACE-FX Travel Money is a good option for those based in London who value the convenience of ordering currency online and collecting it from one of their two office locations. The added benefit of international money transfers makes it a comprehensive financial service provider. However, if securing the best exchange rates or the highest buy-back rates is a priority, it may be worth comparing ACE-FX’s offerings with those of other foreign exchange specialists. Given the relatively low Trustpilot rating of 3.4/5, it may be important to weigh customer feedback when deciding if ACE-FX is the right choice for your travel money needs.

Quick Links

• See how ACE-FX travel money rates compare to other providers.
• View ACE-FX travel money rates.
• Go to ACE-FX travel money website.